1. Custom service
Each order is performed to the client’s files and instructions. Before payment, you are shown the service, quantity, total price, package duration and included revision. Please check these details carefully.
2. Before work starts
You may ask to cancel before work starts. If no work has begun, we will normally approve a full refund. Any unavoidable amount that may legally be retained will be explained before a deduction is made.
3. After work starts
If work has started at your express request and you cancel before completion, we may retain or charge a proportionate amount for work already performed, where the law permits. Once a service has been fully performed after your express request and acknowledgement, the statutory withdrawal right may end. This does not affect remedies for work that is not supplied with reasonable care and skill or does not match the agreed brief.
4. EU, EEA and UK consumers
If you are a consumer in the EU, EEA or UK, you generally have 14 days after the service contract is concluded to withdraw without giving a reason. When ordering, you may expressly request that performance begin during that period and acknowledge that the right is lost once the service is fully performed. If you withdraw after performance has started but before completion, you may be required to pay a proportionate amount for the service already supplied. Mandatory local rights always prevail.
5. Delivered work and revisions
Dissatisfaction based only on a changed preference is not automatically grounds for a refund where the delivered work matches the agreed brief. One consolidated revision within the original scope is included. Tell us promptly—normally within 7 days of delivery—if the files materially differ from the accepted instructions so we can correct them. This does not shorten any mandatory legal period.
6. Payment errors
Duplicate charges, confirmed processing errors and unauthorised transactions are handled in accordance with Whop’s buyer terms, card-network rules and applicable law. Whop may also process a refund where legally required or where its payment rules permit. Approved refunds are returned through Whop to the original payment method; bank processing times are outside Vistune’s control.
7. Expired photo capacity
Photo capacity purchased from 3 October 2026 is valid for 180 days from payment; earlier purchases retain the expiry shown at their checkout unless extended by a new purchase. A new photo-capacity purchase made before expiry extends the complete unused balance to 180 days from that new payment. Unused photo capacity is not refundable after the applicable balance period expires unless mandatory law requires otherwise or we agreed to an extension in writing.
8. How to request cancellation or withdrawal
Use the support form and select a cancellation, refund or withdrawal subject. Include your account email, order number and a clear statement that you want to cancel or withdraw. You may use the wording: “I give notice that I withdraw from order [order number], ordered on [date].” We will acknowledge the request and respond with the applicable outcome.